![]() ![]() Healthcare providers should follow their organization's standard policies and procedures when leaving voicemails for patients. What type of information is appropriate to include in a voicemail delivered through the Send Voicemail feature?ĭoximity's Send Voicemail feature facilitates a standard over-the-telephone voicemail for the recipient using the recipient's own voicemail service. ![]() This is very rare, so please feel free to reach out to support if this occurs while using the Send Voicemail feature. The Send Voicemail feature will send you straight to your patient's voicemail, but individual cellular providers do vary slightly in exactly how they support Send Voicemail callingįor a handful of smaller cellular carriers, these differences mean that the call can technically be caught and answered if the patient taps the answer button at exactly the right moment. If the phone number you choose to place a call from is saved in your patient’s phone book, it will show as it’s listed in their phone book.Ĭan my patient pick up the incoming call? It may be possible for the phone to go straight to voicemail if the person you are dialing is on the other line does not have call waiting. 1) if the phone is turned off (not the service, just the phone) 2) if the phone is not getting a signal. What will be displayed on my patient’s phone when I call them using the Send Voicemail feature?Īfter you leave a voicemail on your patient’s phone With the Send Voicemail feature, your patient will see a Voicemail notification from the phone number you selected as your callback number. 18 Answers There are 2 times when a phone will go straight to voicemail and not ring. You can still call your patient using the free Dialer feature in the Doximity app. If you use Send Voicemail to call someone who doesn’t have their voicemail box set up, you will not be connected to their voicemail and the call will end. Test your phone by calling from a cellphone. What if my patient doesn’t have their voicemail box set up? If any of your phones are off the hook, you cant receive any calls and your callers are sent straight to voicemail. ![]() mobile number, regardless of geography or phone carrier. You can use Send Voicemail to connect directly to the voicemail box of any U.S. No, Send Voicemail only works when calling 10 digit U.S. Send Voicemail does not work when calling landlines or VoIP (voice over IP) phone numbers.ĭoes Send Voicemail work when calling international numbers? Your patient will see a missed call and a voicemail, but their phone will not have rung.ĭoes Send Voicemail work when calling landlines?.Dial your patient's number and tap ' Send Voicemail'.Select your callback number from the top.Open your Doximity app and select Dialer.It is available in the Doximity app for iOS and Android devices under the Dialer tab. Or, in the case of Do Not Disturb When Driving, it may have come on because the system thought you were driving – which sometimes triggers when you’re the passenger, not the driver, of a car.Send Voicemail is a free feature in the Doximity app that lets eligible Doximity members directly reach their patient’s voicemail and leave a message with a callback number. It may even have been switched on against your wishes by a glitch in iOS. Perhaps you turned the feature on by mistake, or turned it on and then forgotten about it. A new Do Not Disturb When Driving feature arrived in iOS 11. Dial the extension number of the person whose box you need to transfer to. If the phone is attached to a mailbox, you will be asked for your password. Either dial the pilot number for the voicemail directly, or a speed dial that has been set up for it. If your phone isn't nearby, or the battery is dead, you can access your mailbox from another phone. When the call comes in, press the transfer softkey. This is a feature that Apple added in iOS 6 back in 2012. You'll be taken immediately to your voicemail inbox. Turn off Do Not Disturb modeĭo Not Disturb mode may be the issue. If you prefer to have the sound off you can check that your iPhone is set to vibrate when you get a call or text in the same section of Settings. We have occasionally suggested that readers create a silent ringtone which they can then allocate to a nuisance caller contact. Alternatively, go to Settings > Sounds & Haptics and check a few things: such as whether the volume is at a reasonable level, and whether you’ve chosen a suitable (i.e. ![]()
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